HAVE A PROBLEM? The quickest way to a response is to send an email to us by completing the form below. Please include your order number and contact information so we are able to better serve you.

Quick answers to common questions:

HOW LONG WILL IT TAKE TO GET MY SCOOTER?
Shipping time varies between 10 and 14 business days from the time we receive payment.

HOW WILL I KNOW WHEN MY MOPED ORDER SHIPPED?
You should receive an email from us within 24 hours after we ship your scooter. The tracking number will be included in the email. Most motorcycle and moped shipments can be tracked online.

WHAT IS THE SHIPPING COST?
Most of our scooters, mopeds and motorcycles have free shipping. If there is a shipping cost, it will be clearly indicated in the item description (usually toward the bottom of the specifications) and in your shopping cart.

IS SHIPPING TO MY DOOR OR TO A TERMINAL?
Scooters, mopeds and motorcycles are delivered to your door with a lift gate. There are no hidden charges.

MY CREDIT CARD IS BILLED TO MY PO BOX, WHY CAN'T I USE IT?
All credit card orders must be shipped to the credit card’s bill to address. You may call your credit card company and temporarily change your billing address to the place you want your scooter shipped to.

DO YOU HAVE PAYMENT PLANS?
Not at this time. Sorry!

SHOULD I HAVE MY SCOOTER SHIPPED TO MY WORK?
The freight company will make an appointment with you (4 hour window) to make sure you are home.

DO YOU SHIP INTERNATIONALLY?
We only ship to the continental United States (not Hawaii, Alaska or Puerto Rico).

DO YOU HAVE PARTS FOR THE MOPEDS, SCOOTERS AND MOTOCYCLES?
We carry a large scooter parts inventory and have most parts in stock. Please visit our "scooter parts" section for details.

CAN I GET PARTS FOR A SCOOTER I PURCHASED FROM ANOTHER DEALER?
Yes, we sell parts for all scooters. We only guarantee the part will fit in our scooters. If you buy a part and it does not fit, you can send it back for a credit; you will be responsible for freight both ways.

HOW WILL I GET THE MSO TO REGISTER MY SCOOTER?
Please note that although we normally mail the Certificate of Origin (MSO) and a bill of sale about 3 business days after we ship your moped, scooter or motorcycle, we request that each customer confirm their VIN after receipt of the vehicle. To confirm: simply send an email to customerservice@scootersruleonline.com, include your order number and the VIN of your street legal scooter or motorcycle in the email subject or body. Please note that this only applies to bikes that are marked ‘street legal’. The VIN (Vehicle Identification Number) is a unique 17 digit combination of letters and numbers. It can be used to trace back the vehicle to the manufacturer as well as identify the model and year it was produced. The VIN can be found on the outside of the shipping cardboard or on the frame or under the seat of the vehicle.

SERVICE:
Most local moped/dirt repair shops can service your bike. Just order the replacement parts from Scooters Rule! and we can have them shipped to your home or local repair shop. Click here for repair shops.

WHAT DO I DO IF NONE OF THE SCOOTER REPAIR SHOPS I CALLED WANT TO FIX MY MOPED?
Many scooter repair shops do not want to work on Chinese scooters because they can’t get parts for it. You can tell them that you will take full responsibility for the scooter’s parts as we will supply any part you may need.

DO YOU HAVE THE COLOR I WANT IN STOCK?
If we do not have your scooter in the color you ordered, we will either email or call you to offer alternatives. The color inventory is updated on a constant basis. Colors that are not in stock are not offered as a choice. Sorry, we don’t check color availability on the phone.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept Visa, Mastercard, Discover and PayPal.

PLEASE NOTE: As per our privacy policy, we will never share your email or personal information with anyone.